Browsing by Author "Dey, Debasmita"

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Entertainment: navigating legal challenges and opportunities in India compared to EU regulations.
(International Review of Law, Computers & Technology, 2025-12) Patra, Soumya Prakash; Dey, Debasmita
This article analyses AI’s legal, ethical, and commercial challenges in India’s entertainment industry, comparing its fragmented framework (e.g. Copyright Act 1957, DPDP Act 2023) with the EU’s AI Act and GDPR. It demonstrates how AI can diminish legal inequalities by providing affordable IP protection and dispute resolution, empowering marginalised creators. Addressing ethical concerns like deepfakes and bias, particularly in India’s diverse context, the article proposes amendments, sui generis protections, and ethical guidelines to ensure equitable AI use. Policy recommendations balance innovation and creator rights, fostering fair commercial law frameworks through international cooperation.
From expectations to frustrations”: Dissecting negative experiences to understand negative word-of-mouth in online grocery services
(Journal of Retailing and Consumer Services, 2025-05) Khalek, Sk Abu; Dey, Debasmita; Chakraborty, Anirban; Samanta, Tamal
This study investigates consumers’ grievances in online grocery service (OGS), a rapidly growing phenomenon. Employing netnography, organic negative reviews by consumers were collected from a third-party website. Topic modelling is employed to dissect those reviews to unveil dimensions of negative consumer experiences. Using SERVQUAL, this novel application of a well-established research approach offers a transparent, unbiased, and distinctive depiction of the phenomenon grounded in the expectation confirmation paradigm. The findings indicate that deficiencies in SERVQUAL dimensions drive negative consumer experiences. These insights offer practical implications for OGS providers to enhance service quality, mitigate negative word-of-mouth (NWoM), and improve consumer satisfaction.