Faculty Publications
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Item What hinders AI adoption in MSMEs of India? – Importance and interlinkages between the barriers(Indian Growth and Development Review, 2025-03-31) Ganguly, Boudhayan; Roy Chowdhury, Sahana; Ghosh, Rajarshi; Ghosh, DonaPurpose This study aims to help MSMEs in understanding the barriers to adoption of AI and how they are interlinked with each other. There is a general consensus amongst researchers and corporates that artificial intelligence (AI) can help in better and faster decision-making. However, many medium, small and micro enterprises (MSMEs) have not adopted AI in the context of automation. Design/methodology/approach The authors have assigned weights to the barriers of AI implementation by using Best Worst Method (BWM). In this study, the authors argue that the more alternatives there are, the greater the chances of making an error in judgment. This is a drawback of the traditional comparison matrices that are used for assigning weights to attributes/alternatives/factors. Subsequently, we have computed the influence of the barriers on each other using the DEMATEL method. This helped us understand what the drivers of the bottlenecks are and the interlinkages between them. Findings The barriers identified are top management support, change resistance from employees, lack of knowledge about AI in automation, Lack of resources to implement the solution, uncertainty regarding the future of benefits, perception of job loss and subsequent conflicts and lack of perseverance. Price of automation, uncertainty regarding future and top management support were identified as factors that drive other bottlenecks. Practical implications The study has theoretical implications, as it corroborates the technology organization environment (TOE) framework in the context of AI automation in MSMEs. This is the first study of this type, to the best of the authors’ knowledge, on MSMEs in India. Factors such as lack of top management support, change resistance, perseverance and price of the automation can be viewed as organizational blocks to AI implementation. Lack of knowledge about AI in automation and Lack of resources are technology-related barriers, whereas uncertainty regarding the future of technology and job loss are related to the environment. This has implications for the top management of MSMEs. The results did show that some bottlenecks act as drivers of other bottlenecks. Thus, the MSMEs, which inherently have limited resources, can prioritize their focus on the ones that have high driving power. Originality/value The authors have used the TOE framework to refer to the technological, organizational and environmental factors that affect the decisions to adopt a new technology. The decision of the business and government, to participate in the diffusion of AI, may be contingent upon monitoring the bottlenecks and designing mechanisms to enhance use of AI for automation by MSMEs across India. Thus, this study has wide policy implications.Item Critical success factors for ICT integration in agri-food sector: Pathways for decarbonization and sustainability(Cleaner Engineering and Technology, 2025) Sharma,Isha; Sarkar, Bishal Dey; Jagtap,SandeepA decarbonized agri-food sector may provide consumers with nutritious, secure, and reasonably priced food with a lower carbon impact. Decarbonizing the agri-food sector is intricate and necessitates a holistic strategy. Technological advancements, like Information and Communication Technologies (ICT), might be the solution. This study analyses the critical success factors (CSFs) for ICT integration in the agri-food sector in the Western and North Western States of India based on empirical data collected and analyzed. The study proposes a framework that determines and ranks the significant factors for ICT integration in the agri-food sector to achieve the decarbonization goals by utilizing the fuzzy evidential reasoning approach (FERA) and the evidential reasoning approach (EFA). The factors are examined based on the Technological, Organization, and Environmental (TOE) criteria. The results show that the most significant factors contributing to the effective implementation of ICT in the agri-food sector are continuous innovation and R&D, supportive policies and regulations, and cost-effectiveness. The results will assist managers and decision-makers in creating effective policies and making knowledgeable choices that will support sustainable growth in the agri-food industry by lowering carbon emissions through effective ICT integration.Item Critical success factors for ICT integration in agri-food sector: Pathways for decarbonization and sustainability(Cleaner Engineering and Technology, 2025-05) Sharma, Isha; Sarkar, Bishal Dey; Jagtap, SandeepA decarbonized agri-food sector may provide consumers with nutritious, secure, and reasonably priced food with a lower carbon impact. Decarbonizing the agri-food sector is intricate and necessitates a holistic strategy. Technological advancements, like Information and Communication Technologies (ICT), might be the solution. This study analyses the critical success factors (CSFs) for ICT integration in the agri-food sector in the Western and North Western States of India based on empirical data collected and analyzed. The study proposes a framework that determines and ranks the significant factors for ICT integration in the agri-food sector to achieve the decarbonization goals by utilizing the fuzzy evidential reasoning approach (FERA) and the evidential reasoning approach (EFA). The factors are examined based on the Technological, Organization, and Environmental (TOE) criteria. The results show that the most significant factors contributing to the effective implementation of ICT in the agri-food sector are continuous innovation and R&D, supportive policies and regulations, and cost-effectiveness. The results will assist managers and decision-makers in creating effective policies and making knowledgeable choices that will support sustainable growth in the agri-food industry by lowering carbon emissions through effective ICT integration.